Jeff Parton and myself did our Facebook Live this morning as usual. Today we decided to talk about that 1 customer or situation that was either special or moved us in some way. I went first and I talked about a situation that I experienced with one of my previous customers.
Wednesday I came in to work, it was really my off day and I hardly take a full one off, but I was in a bad mood. I have been having a few tough days and for some reason or another I couldn't shake it. I was even a little ill toward my wife this same morning which almost never happens. I even got out of my truck and said to myself that I should just go back home since my attitude was terrible. It's rare that I'm in a bad mood but today it was definitely on my back.
As I was getting settled in at work this same morning one of the service advisors came to me and said a customer was here to see me. I then said to him that I didn't have the right attitude right then to talk to anyone. After I said that, I asked him who it was. He then told me her name and I immediately tried to remember the last time that I had talked to her and her husband. She was in service a few months ago and we talked about her husband and how he was doing. He had developed Alzheimer's and wasn't feeling well enough on that day to come in. I ended up paying for half of a new car battery that she needed and she left. I haven't seen her since that day.
Now back to present day.... I walked in the side door and she was standing there looking towards me. I could tell immediately that something was bothering her and that she had something to tell me. I felt that I already knew by the way she looked and the fact that Mr Jullian wasn't with her again. I hugged her and as I was hugging her she started to tear up and inform me that he had passed away last month which would've been May. As I stood there speaking with her I tried my best to comfort here but it's really a hard thing to do when someone loses someone that they really loved. But I noticed something while we were speaking and that was a since of calm that was on her. She started talking about the love for Jesus that he had and that seemed to help comfort her since she knew where he was and the comfort he had and the lack of pain he had. He was now praising his Savior face to face which is something that all true believers dream of.
As we were finishing our conversation she showed me a video from this past Christmas of Mr Jullian smiling as he was listening to a song about Jesus. She told me that he didn't really smile much and that it was hard to see emotion on him but at that particular moment he was joyous. She told me that he listened to that song a few times and the whole time he had that big smile on his face. (Who knows, maybe he was thinking about what it would be like when he finally meets his Savior and it brought joy to him?) After the video we hugged and she looked at me, as I'm trying to choke back tears, and said to me, 'Gary, I love you and so did Jullian and I pray for you all the time. I have your face on the refrigerator and I see it everyday'. At this point I couldn't talk or I would lose it so I said I love you too and thank you for that and walked away. I had no idea how I would continue to stand there and talk with her anymore so I had to go.
Later on I went and took care of her service bill and from what I was told she was almost in tears as she left.
The moral of this story is you never know who you are going to come into contact with that could help or change theirs or your life or at least make an impact on. If you are the last person that someone could potentially come into contact with what would you say? What would you talk about? What help could you offer them that might make a difference in their life?
We get in such a big hurry in life that we sometimes overlook those that are struggling with something and we tend to miss things that we could say or do that might change the direction of their life. I'm guilty of this as well. I have no excuse except of the fact that I can be selfish sometimes with my life and that gets in the way of me noticing someone else's struggles.
I hope this particular post helps someone that may be struggling with something in their life and you feel there is no way out.