Do you make a difference?

Jeff Parton and myself did our Facebook Live this morning as usual. Today we decided to talk about that 1 customer or situation that was either special or moved us in some way. I went first and I talked about a situation that I experienced with one of my previous customers.


Wednesday I came in to work, it was really my off day and I hardly take a full one off, but I was in a bad mood. I have been having a few tough days and for some reason or another I couldn't shake it. I was even a little ill toward my wife this same morning which almost never happens. I even got out of my truck and said to myself that I should just go back home since my attitude was terrible. It's rare that I'm in a bad mood but today it was definitely on my back.


As I was getting settled in at work this same morning one of the service advisors came to me and said a customer was here to see me. I then said to him that I didn't have the right attitude right then to talk to anyone. After I said that, I asked him who it was. He then told me her name and I immediately tried to remember the last time that I had talked to her and her husband. She was in service a few months ago and we talked about her husband and how he was doing. He had developed Alzheimer's and wasn't feeling well enough on that day to come in. I ended up paying for half of a new car battery that she needed and she left. I haven't seen her since that day.


Now back to present day.... I walked in the side door and she was standing there looking towards me. I could tell immediately that something was bothering her and that she had something to tell me. I felt that I already knew by the way she looked and the fact that Mr Jullian wasn't with her again. I hugged her and as I was hugging her she started to tear up and inform me that he had passed away last month which would've been May. As I stood there speaking with her I tried my best to comfort here but it's really a hard thing to do when someone loses someone that they really loved. But I noticed something while we were speaking and that was a since of calm that was on her. She started talking about the love for Jesus that he had and that seemed to help comfort her since she knew where he was and the comfort he had and the lack of pain he had. He was now praising his Savior face to face which is something that all true believers dream of.


As we were finishing our conversation she showed me a video from this past Christmas of Mr Jullian smiling as he was listening to a song about Jesus. She told me that he didn't really smile much and that it was hard to see emotion on him but at that particular moment he was joyous. She told me that he listened to that song a few times and the whole time he had that big smile on his face. (Who knows, maybe he was thinking about what it would be like when he finally meets his Savior and it brought joy to him?) After the video we hugged and she looked at me, as I'm trying to choke back tears, and said to me, 'Gary, I love you and so did Jullian and I pray for you all the time. I have your face on the refrigerator and I see it everyday'. At this point I couldn't talk or I would lose it so I said I love you too and thank you for that and walked away. I had no idea how I would continue to stand there and talk with her anymore so I had to go.


Later on I went and took care of her service bill and from what I was told she was almost in tears as she left.


The moral of this story is you never know who you are going to come into contact with that could help or change theirs or your life or at least make an impact on. If you are the last person that someone could potentially come into contact with what would you say? What would you talk about? What help could you offer them that might make a difference in their life?


We get in such a big hurry in life that we sometimes overlook those that are struggling with something and we tend to miss things that we could say or do that might change the direction of their life. I'm guilty of this as well. I have no excuse except of the fact that I can be selfish sometimes with my life and that gets in the way of me noticing someone else's struggles.


I hope this particular post helps someone that may be struggling with something in their life and you feel there is no way out.

Listen, Learn & Live

Listen, learn and live seem like three normal everyday terms. If you were to take each word individually I'm sure that many could come up with the definitions relatively easily. I want to take a look at them as a whole and how they apply and effect each other. Now, of coarse, I am in sales but what I'm about to say about these three words can apply in life in general.

Let's talk about the LISTENing. Last week I did some training about how to listen to your customers in order to get them what they want. Apparently, most people weren't Listening. I am not saying that listening will get you everywhere in life but it can help, especially when paired with my other 2 words. Listening can help you learn what to do and what not to do. If you see someone doing something that seems wrong or hear someone say something wrong then you can decide that whatever they are doing isn't beneficial to you and be able to figure out what the right way might be. But, on the other hand, you can apply what you hear from more experienced salespeople that have come before you and apply what has made them successful and use it for your benefit. I think the main danger in this point is that there are a lot of salespeople out there that don't want to listen at all. They think they know it all and that there is nothing that anyone else can offer to make them better. It really amazes me, especially with today's competition, that people don't want to get better by learning as much as they can learn. I try to learn something everyday.

Which brings me to my next point and that is to take what you LISTEN to and hear and LEARN from it. Whether it is something positive or negative you can always learn something. Learning, in this business, is crucial in order to grow and mature. I will admit, that when I first started in the car business, that it didn't take me long to think I knew it all and that I didn't need to learn or listen to anyone else but once I matured a little I figured out that if you are not learning and growing then you are dying. It's frustrating for me to see new sales people come in, sale a few cars and then they think they know it all. I can't stress it enough......Learning is an essential part of any successful sales person, no matter what type of sales you happen to be in. It's very hard to learn everything there is to know in almost any sales business there is out there though many think they know ALL.

Now, we can talk about LISTENING and LEARNING but if you don't LIVE what you've heard and learned then you haven't accomplished anything. Remember back when I mentioned listening to or seeing what people are doing right or wrong and applying it for the positive in your life? That's what I'm talking about here. If you say that there is something you need to change in your life or in your profession and not do something to change then you are doing nothing but talking. If you are not taking some kind of ACTION then you are standing still or moving backwards. Don't get caught up thinking that you don't have to move because if you want to continue to grow and improve then you must take those things that you LISTENED to and LEARNED and now you must LIVE what you have gained from them. 

Never take life for granted. Nothing is guaranteed except death and taxes and that includes tomorrow. You can plan for tomorrow but you may never see it so learn all you can and apply it so that you can if you do make it to tomorrow that you won't have any regrets. It's always easier to say "I wished I would've done this or that differently" so why not go ahead and do it differently now!

Hope I was rambling too much!

Thanks for reading!

Fist Pump Guy out!!

#thefistpumpguy #listenlearnlive